FAQs
WHERE CAN I FIND SIZE AND FIT INFORMATION?
- Click on ‘Size Chart' on each item’s page to view our conversion chart. We also provide model measurements. For more information, do not hesitate to contact us at info@heartlesssaint.com
WHAT PAYMENT METHODS DO WE ACCEPT?
- Credit cards (we accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay)
IS IT SAFE TO USE MY CREDIT CARD?
- All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms and Conditions.
WHY HAS MY PAYMENT BEEN REFUSED?
- After the authorisation, a transaction can still fail. If the transaction fails after authorisation the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected. Please note that after authorisation the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.
- The reasons for such failure may simply be:
- The card limit has been reached
- The card information entered is wrong
- The card reached the maximum number of charges allowed in a period
- The billing address does not match with the cardholder details
- The card does not allow international transactions
- The card does not allow online transactions
- Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions.
- In other cases, the reasons are less obvious and may relate to the ever-increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
- United States
- Shipping costs:
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
- No, the shipping address cannot be modified. For any doubts, please contact us at info@heartlesssaint.com
HOW CAN I TRACK MY ORDER?
- When the order will be tendered to the courier, you will receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, you may visit the courier website and insert the AWB number in the “track your shipment” area.
HOW CAN I RETURN MY ORDER?
- We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy. You have 30 days from receiving your order to return the Product to us. Make sure all items are sealed and not damaged when shipping back.
HOW ARE REFUNDS PROCESSED?
- Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not the delivery charges.
DO I NEED TO SIGN IN TO SEE MY ORDER DETAILS?
- Yes. In order to see your orders, you should sign in to the Site and go to Account, and click on the 'Orders' section.
PROCESSING TIME
- Please allow 24 to 48 hours for your order to be processed for shipping.